MyLoveStone.com Promises
110% Price Protection
If you find an item for a lower price on another web site or in a retail store, we will refund you 110% of the difference between the lower price and our price. We'll even refund the difference if we lower the price at MyLoveStone.com!
Here's how it works:
a. The item must be currently available in the same style, size, quantity, and color that is on MyLoveStone.com.
b. If a web site or store, it cannot be an auction site, paid membership club or eBay Express.
c. If a store, it must be a legitimate store located in the United States.
d. Taxes (if any) and shipping charges (if applicable) will be included when calculating the price difference.
e. The web site or retail store must be a verifiable authorized dealer of the brand in question.
Here are the three easy steps to receive your refund:
1. Order the item that you want from MyLoveStone.com
2. Please call us at 1-800-258-3142 with your order number, and either the URL of the site where you found the item (and directions of how to find the item), or the name and phone number of the store where you found the item.
3. We will verify the information, give you a discount equal to 110% of the difference, and email you with your new total. Offer is not valid unless information can be verified by MyLoveStone.com. Please note that this offer is valid for 10 days after you make your purchase. This offer applies to a maximum of three (3) items of any particular style per customer.
Price Protection is only available for orders shipped within the United States and its Territories, and to APO/FPO addresses. We offer price protection for international orders only if the retailer with a lower price also ship to that country.
Free Shipping
We offer free USPS Priority Mail shipping (average delivery time 2-3 business days) on any order over $50. This applies to addresses anywhere in the U.S., including Hawaii, Alaska, APOs, and military bases. Orders under $50 will be charged a $5.00 shipping fee.
Additional Shipping Information can be found here.
LIMITATIONS
At this time there are no limitations to which brands we can ship overseas.
30-day Money Back Guarantee
If within 30 days of receipt of your purchase, you are not completely satisfied, for any reason, with any non-personalized item you order, we will either replace it or provide you with a full product refund, excluding shipping and handling - no questions asked.
Simply email us at [email protected] and indicate the reason for your return to receive RMA #. In the subject line, include your order number. Include the packing slip with your return, and wrap the package securely. Please indicate if the item is a return or an exchange.
For your protection, we recommend you purchase insurance on your package for the value of the merchandise being returned. If you do not have your packing slip, please indicate the order number on a separate piece of paper and send the package to the provided address.
Refunds
We will notify you via e-mail of your refund once we have received and processed the returned item. Please note that we can refund shipping costs only if the return is a result of our error. Also, if you received Free Shipping on this order, you will be charged a minimum flat shipping fee of $5.00. We will let you know the exact amount of your shipping cost as they vary by item / category before processing the refund.
Authorized Dealer with Manufacturer Warranty
As authorized dealers, all of our watches come with the original manufacturer warranty.
Gift Box and Manual
All Watch orders at MyLoveStone.com come with Authentic Gift Box from manufacturer and Insturction manual and warranty.
Hand Inspection before Shipment
All orders at My Love Stone come are hand inspected before shipment is sent out with carrier. In this process we check on the condition of the watch that meets our standards and guidelines.
